Cancer Council Victoria were seeking a powerful CRM that was tailored to the unique operational requirements of a non-profit. Their primary objective was to achieve a centralised, single source of truth across all facets of their organisation. Here is a recount of their experience from Andrew Buchanan (Head of Fundraising and Communications) and Megan Potter (Head of Events).
After a 6 month implementation and training timeline, we were up and running with our instance of the thankQ CRM solution. Supporting fundraising, events, merchandise and case management, thankQ was a game changer for us as it represented a single source of truth for any and all business activities. It also included automation, affinity tracking and a centralised data import process across all external websites and applications. Not only did this meet our objective of being a single source of truth within our organisation, but it eliminated hundreds – if not thousands – of wasted administrative hours deduplicating and consolidating database contacts.
A major drawcard for us was that thankQ is locally developed and supported by an amazing team. We were able to access a dedicated CRM and non-profit business management tool, with the added benefit of developing sophisticated enhancements as required. It also gave us peace of mind with relation to growing consumer data security concerns across the market. The ability to internally host our own instance abated any fears we might’ve had about the privacy of our supporters’ PII (personally identifiable information).
thankQ is a fully customisable fundraising and membership software, built for charities and non-profit organisations. So much more than a CRM, the tool brings together information and data from all areas of an organisation – that is often siloed within departments – to help make intelligent business decisions.
Gain better insights into supporter behaviour with real-time data. Helping you increase donations without having to increase subscribers. Some thankQ partners have seen up to 300% growth.
thankQ’s software creates efficiencies within your organisation that reduce operating costs. Allowing a greater percentage of donations received to be contributed to your cause.
We help you to better understand your supporters and improve how you communicate with them. With tools to identify your most engaged and customise what you send them.
The non-profit sector is becoming increasingly competitive. With the largest 10% of charities receiving over 90% of the fundraising pool, getting an extra edge helps put you ahead of the pack.
Powerful. Simple. Elegant. Implementing thankQ within your charity will streamline your technology requirements and replace up to nine programs with just the one.
thankQ makes donation processing and reporting a one-click task. A full set of finance modules gives you enhanced functionality and 100% transparency, for all your payment interactions. These include:
A membership tool built specifically for charity and non-profits. Nurturing and retaining existing members, pursuing new members and keeping comprehensive records of them.
The Volunteer module lets you manage volunteer details – including specific skills, police and working with children checks, qualifications, hours and events worked, and availability.
Infinitely more powerful than a simple mail merger or labelling tool, thankQ allows you to fully customise how and when you communicate with each supporter.
View every detail about a contact and their network all in the one place. Easily maintain records, segment and score leads, communicate with prospects and extract valuable sales insights.
More than just a simple event booking tool. Inside the thankQ Events Module, you can project manage your entire event and delegate tasks to specific users within the organisation.
Offer your members, sponsors and other stakeholders a full-spectrum, digital experience. Let them donate, attend events, volunteer, communicate and engage with your organisation – all online.
No matter what side of the grant giving exchange you sit on – applying and receiving or distributing – thankQ handles both processes and can be rapidly configured to meet your needs.
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