Taronga Zoo realised they had a need for a more robust fundraising, membership and CRM tool to manage their portfolio of non-profit and charitable ventures. After several months of shopping a range of different solutions, they reached out to thankQ. Here is their recount of the experience.
After implementing thankQ into our organisation, we saw a 300% uptick in donations. This was also supported by a 76% growth in member subscriptions. The system really allows us to track what works and what doesn’t when it comes to prospective donors – tailoring our efforts and increasing conversions. We’ve had continued success thanks to the data and intelligence within thankQ.
We have also been able to improve the accuracy of our donor and member communications. For example, if someone is really into elephants, that too is present in the data and we can invite them to elephant-related events.
Another great feature for us is the e-fundraising and e-philanthropy tools, that allow us to take real-time donations online and then automatically issue receipts. This has massively improved our customer service and reduced the administrative workload on our team. It was relatively straightforward getting it to integrate with our existing sites, or any new ones we set up – such as our fully interactive oceansappeal.org.au site.
I cannot fault the team at thankQ. The process was smooth and painless. They worked out the timeframe, set up a help line and provided their staff for training. The support has been fantastic and the development work has been very responsive.
Together we developed an implementation plan that included data cleansing, customisation and training. There was a considerable information history that needed to be cleaned up for the data transfer, but the actual system changeover only took about 3 months. thankQ’s tracking of our donor relationships now provides us with much more accurate data and reporting, and has simplified donor servicing.
thankQ is a fully customisable fundraising and membership software, built for charities and non-profit organisations. So much more than a CRM, the tool brings together information and data from all areas of an organisation – that is often siloed within departments – to help make intelligent business decisions.
Gain better insights into supporter behaviour with real-time data. Helping you increase donations without having to increase subscribers. Some thankQ partners have seen up to 300% growth.
thankQ’s software creates efficiencies within your organisation that reduce operating costs. Allowing a greater percentage of donations received to be contributed to your cause.
We help you to better understand your supporters and improve how you communicate with them. With tools to identify your most engaged and customise what you send them.
The non-profit sector is becoming increasingly competitive. With the largest 10% of charities receiving over 90% of the fundraising pool, getting an extra edge helps put you ahead of the pack.
Powerful. Simple. Elegant. Implementing thankQ within your charity will streamline your technology requirements and replace up to nine programs with just the one.
thankQ makes donation processing and reporting a one-click task. A full set of finance modules gives you enhanced functionality and 100% transparency, for all your payment interactions. These include:
A membership tool built specifically for charity and non-profits. Nurturing and retaining existing members, pursuing new members and keeping comprehensive records of them.
The Volunteer module lets you manage volunteer details – including specific skills, police and working with children checks, qualifications, hours and events worked, and availability.
Infinitely more powerful than a simple mail merger or labelling tool, thankQ allows you to fully customise how and when you communicate with each supporter.
View every detail about a contact and their network all in the one place. Easily maintain records, segment and score leads, communicate with prospects and extract valuable sales insights.
More than just a simple event booking tool. Inside the thankQ Events Module, you can project manage your entire event and delegate tasks to specific users within the organisation.
Offer your members, sponsors and other stakeholders a full-spectrum, digital experience. Let them donate, attend events, volunteer, communicate and engage with your organisation – all online.
No matter what side of the grant giving exchange you sit on – applying and receiving or distributing – thankQ handles both processes and can be rapidly configured to meet your needs.
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