ThankQ Solutions is committed to providing quality services to you and takes seriously our obligation to protect your privacy.

This policy conforms with the Australian Privacy Principles (APPs)
We collect different types of personal information including:

  • Directly from you
  • When you use our products and services including any online services
  • From outside sources and third parties


Collection of personal information

We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use. We will only use your personal information if we have a lawful reason to do so.

Information we collect may include:

  • name
  • job title
  • contact information, including email address
  • demographic information such as address, postcode
  • preferences and interests; and other information relevant to customer surveys and/or promotions.
  • We do not collect sensitive information.

Use of personal information

We collect and use the personal information for purposes including:

  • to better understand your needs, enabling us to improve our products and services
  • for internal record keeping
  • to circulate promotional emails about new products, special offers or other information which we think you may find interesting
  • direct marketing
  • to contact you (by telephone, email, fax or mail) for market research purposes
  • to customise the website according to your interests
  • Disclosure of personal information:

We may disclose personal information:

  • for the purpose of providing services to customers;
  • to credit reporting agencies and courts, tribunals, regulatory authorities where customers fail to pay for goods or services provided by us to them;
  • to courts, tribunals, regulatory authorities, and law enforcement officers as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • to third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located outside of Australia.

Where we disclose your personal information to third parties for these purposes, the third party will be obligated to use that personal information in accordance with this Privacy Policy. If there is a change of control of our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser. We would seek to only disclose information in good faith and where we have sought to maintain confidentiality.

Controlling your personal information

The security of your personal information is very important to us and we have systems in place to protect the personal information we hold. We store the personal information we collect in both hard copy as well as electronic formats in secure storage with restricted access.

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may unsubscribe from our mailing/marketing lists at any time.
  • ThankQ product has opt-in / opt-out for all communications. Configured by the customer in Communications Preferences tab.
  • A contact can request communication be restricted with Do Not Mail, Do Not Mail Reason, From/To dates, Do Not Call, Do Not Publish, Do Not Email. These are configured under Communication Addresses tab.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
  • Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions in certain circumstances set out in the Privacy Act 1988. If you wish to access your Personal Information, please contact us in writing.

ThankQ Solutions will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:

thankQ Solutions Pty Ltd
Level 14
275 Alfred St Nth
North Sydney NSW 2060

Tel: +61 2 8904 9755